Your Rx4MentalHealth Benefit Includes ALL of These Services:
No. Counseling & Online Wellness provides short-term counseling only.
No. All included sessions are free of charge.
Counseling & Online Wellness provides you and each of your legal dependents with up to six phone or virtual sessions per issue, per year. If you still need additional help, a counselor can help you transition to a Teledoc Mental Health provider.
The average length of each phone session is 45-50 minutes.
Yes. Counseling & Online Wellness provides you with access to experienced, master’s degree-level, professional counselors.
Counseling & Online Wellness is designed to provide problem assessment, education, information, and assistance with initial crisis management.
If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling & Online Wellness will share information with the required parties.
Counseling Services may only be used by dependents aged 14 and above.
24/7 Counseling Services
No. Counseling & Online Wellness provides short-term counseling only.
No. All included sessions are free of charge.
Counseling & Online Wellness provides you and each of your legal dependents with up to six phone or virtual sessions per issue, per year. If you still need additional help, a counselor can help you transition to a Teledoc Mental Health provider.
The average length of each phone session is 45-50 minutes.
Yes. Counseling & Online Wellness provides you with access to experienced, master’s degree-level, professional counselors.
Counseling & Online Wellness is designed to provide problem assessment, education, information, and assistance with initial crisis management.
If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling & Online Wellness will share information with the required parties.
Counseling Services may only be used by dependents aged 14 and above.
To schedule a session, access your account through the mobile app or web portal. Next, you’ll request a visit, answer a few questions, select a therapist, and request an appointment time. Appointments are confirmed within 72 hours.
Our licensed team can help with most common mental health concerns, including anxiety, depression, grief, family issues, and more.
Teladoc schedules therapy appointments seven days a week from 7 a.m. to 9 p.m., local time. Appointments are confirmed within 72 hours.
Therapy sessions are only $25 per session with no limit on usage.
The program is available to adolescents ages 13-17, and adults 18 and older. Psychiatry consultations are only available to adults 18 and older.
From the parent/guardian account, choose a therapist who your teen would like to meet. Select a day and time that works for you and your teen. For each Mental Health specialist their teen works with, a parent/guardian must be present at the start and conclusion of the initial visit. Parent/guardian attendance is not required for subsequent visits. Psychiatry consultations are not available for teens 13-17.
Teledoc Mental Health
To schedule a session, access your account through the mobile app or web portal. Next, you’ll request a visit, answer a few questions, select a therapist, and request an appointment time. Appointments are confirmed within 72 hours.
Our licensed team can help with most common mental health concerns, including anxiety, depression, grief, family issues, and more.
Teladoc schedules therapy appointments seven days a week from 7 a.m. to 9 p.m., local time. Appointments are confirmed within 72 hours.
Therapy sessions are available to you for $0 per visit.
The program is available to adolescents ages 13-17, and adults 18 and older. Psychiatry consultations are only available to adults 18 and older.
From the parent/guardian account, choose a therapist who your teen would like to meet. Select a day and time that works for you and your teen. For each Mental Health specialist their teen works with, a parent/guardian must be present at the start and conclusion of the initial visit. Parent/guardian attendance is not required for subsequent visits. Psychiatry consultations are not available for teens 13-17.
Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.
You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
View the current list of DEA controlled substances »
Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.
Teledoc - Physician Services
Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.
You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
View the current list of DEA controlled substances »
Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.
Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.
Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.
Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.
Medical Bill Saver TM
Medical Bill Saver can identify billing and claims processing errors, which could reduce your out-of-pocket expenses. Representatives can also help negotiate provider charges, which can be another source of savings.
Once you receive a medical or dental bill with a remaining balance over $400 which is not covered by your insurance plan, call the number on the back of your membership card. The Medical Bill Saver negotiating team will contact the medical provider and attempt to have your bill reduced. Certain state restrictions may apply.
Medical Bill Saver trained professionals are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.
Nurse Line TM
You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.
Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions
Yes. NurseLine may be used by you, your spouse and your children.
Health Advocate Solutions
Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.
Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.
Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.
Medical Bill Saver TM
Medical Bill Saver can identify billing and claims processing errors, which could reduce your out-of-pocket expenses. Representatives can also help negotiate provider charges, which can be another source of savings.
Once you receive a medical or dental bill with a remaining balance over $400 which is not covered by your insurance plan, call the number on the back of your membership card. The Medical Bill Saver negotiating team will contact the medical provider and attempt to have your bill reduced. Certain state restrictions may apply.
Medical Bill Saver trained professionals are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.
Nurse Line TM
You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.
Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions
Yes. NurseLine may be used by you, your spouse and your children.